IT Solutions for Small Healthcare Clinics The Solutions Team

Dental Office Managed IT Client Success Story

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Dental Office Managed IT Client Success Story

THE CLIENT

With two locations, Chris Hughes, DMD, Oral Surgery & Dental Implants, practices a full scope of oral and maxillofacial surgery. His team has expertise from dental implant surgery and wisdom tooth removal to techniques designed to rebuild bone structure with minimal surgical intervention and optimal patient comfort.

THEIR CHALLENGE

Chris Hughes, DMD, has been a leading oral surgery provider in central Mississippi since 2005. The practice is headquartered in Clinton and recently opened a satellite location in Vicksburg. They had partnered with several IT consultants and smaller firms throughout the years, but none seemed to have things working.

Expanding the business to Vicksburg became the tipping point as many complicated IT problems began to arise. Instead of focusing on patient care, they constantly identified IT issues and looked for IT partners to solve them.

 

Dr. Hughes went through several consultants, each of whom over-promised and under-delivered. After being advised to purchase ‘equipment I did not need and IT solutions labor that did not work,’ it was time to switch to a full-time, full-service IT firm capable of getting the job done.

"My advice to anyone needing IT support is this: every IT consultant will claim they can solve your problems if the problems are small, they probably can. But it's a different story with more complicated jobs. You get what you pay for in the IT business."
Chris Hughes, DMD
Founder, Chris Hughes DMD Oral Surgery & Dental Implants

OUR SOLUTION

After the initial meeting, Dr. Hughes felt comfortable that The Solutions Team had the expertise to fix the problems and the integrity to guide him throughout the process.

 

From the initial consultation, through the onboarding process, we helped to identify the issues that needed to be addressed and had things running smoothly in no time at all.

"Our IT connectivity has been flawless across both of our offices, and there have been no issues since The Solutions Team arrived on the scene. Needless to say, we are all happy to have this behind us so we can return to focusing on our business and our patients."
Chris Hughes, DMD
Founder, Chris Hughes DMD Oral Surgery & Dental Implants

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