Your Patients Could Be Getting Fake Texts From Your Portal. Here’s What Your Front Desk Needs To Know. In late August, patients across Pennsylvania started getting texts and emails that looked like they came straight from MyChart: a new test result waiting, an unpaid balance, even a free “Medicare Kit.” Some messages claimed a secure […]
Most interview questions test how well someone interviews, not how well they’d do the job. AI can help you ask sharper ones. The Problem With Most Interview Questions Whether you’re hiring a practice administrator, a surgical scheduler, a patient coordinator, or a medical assistant, the standard interview questions tend to reward people who are comfortable […]
Contracts, vendor proposals, payer correspondence, compliance updates. They’re long, dense, and it’s hard to know what deserves your attention first. The Pile Of Documents Nobody Has Time To Read Every specialty practice has a version of this stack: a vendor contract renewal, a prior authorization policy update, a new compliance requirement from a payer, a […]
The follow-up is where most practice owners lose ground. A patient leaves an appointment, gets a treatment plan, or makes an inquiry, and then nothing happens afterward. Not because you don’t care, but because writing a personal follow-up every time takes time you don’t have. The Gap Between Caring And Following Up Every practice we’ve […]
The quality of what AI gives you depends almost entirely on how clearly you ask. If Your First Few Tries At AI Fell Flat If you tried AI once or twice and walked away unimpressed, per “One Thing AI Can Do For Your Practice Right Now”, the tool probably wasn’t the problem. The prompt was. […]
By Todd Gooden, Founder & CEO, The Solutions Team Around 2011 I turned down an account I badly wanted. It was a good-sized company, easy work, an hour up the road. We were small enough that the revenue would have mattered. I said no because taking it would have meant hiring a tech who split […]
