At The Solutions Team, we value integrity, innovation, reliability, and responsiveness, and we’re always looking for people who share these values.
Join us and be part of a team trusted by healthcare providers, specialty practices, law firms, and growing businesses. Here, you’ll have the chance to learn, grow, and make a real impact.
Customer Service Representative/Support Team Liaison
About the Role
We are seeking a highly motivated Customer Service Representative with strong communication skills and a passion for helping people. This individual will serve as the primary liaison between our Support Team and our clients, ensuring that no request falls through the cracks and that users feel supported every step of the way.
This is an ideal position for someone with a heavy customer service background (banking, call center, retail, etc.) and willingness and ability to learn technology platforms is essential.
Key Responsibilities
- Act as the point of contact between users and the Support Team, providing personalized follow-up beyond automated email notifications.
- Conduct ticket follow-up calls/emails to confirm that client issues are fully resolved, including follow-ups after tickets are closed (e.g., next-day check-ins).
- Proactively communicate with clients, ensuring a high level of customer satisfaction and a “white-glove” experience.
- Collaborate with the Support Team to relay client feedback, identify recurring issues, and improve service processes.
- Learn and utilize tools such as Microsoft 365 and Manage to track, document, and communicate effectively.
Qualifications
- 2+ years of customer service experience in a client-facing role (banking, call center, hospitality, or similar preferred).
- Strong interpersonal and communication skills; comfortable with both phone and email outreach.
- Basic phone & computer skills and eager to learn new software platforms.
- Detail-oriented, organized, and able to manage multiple client follow-ups simultaneously.
If you are interested in the Customer Service Representative/Support Team Liaison role, please send kharris@mysolutionsteam.com a copy of your resume and cover letter.
