Careers
Join the TST Team!
Careers
Join the TST Team!
At TST, we’re more than an IT company — we’re a family of problem-solvers driven to make technology simple, secure, and reliable for our clients nationwide.
If you’re passionate about innovation, teamwork, and growth, come build your career with a company that’s redefining what it means to be a trusted IT partner.
Explore the roles below:
At TST, we’re more than an IT company — we’re a family of problem-solvers driven to make technology simple, secure, and reliable for our clients nationwide.
If you’re passionate about innovation, teamwork, and growth, come build your career with a company that’s redefining what it means to be a trusted IT partner.
Explore the roles below:
Senior Systems Engineer | Flowood, MS
Position Overview
The Senior Systems Engineer is a client-facing, hands-on technical role responsible for deploying and supporting high-value IT infrastructure projects for clients nationwide. This position reports directly to the Project Director and follows process direction from the Project Manager. When not traveling, the Senior Systems Engineer works from corporate headquarters collaborating closely with the Project and Support teams.
This role requires strong technical expertise, attention to detail, and the ability to execute complex infrastructure projects in a fast-paced environment while maintaining clear communication and documentation standards.
Key Responsibilities & Daily Tasks
Client Onboarding & Project Execution
- Perform new client onboardings in accordance with established project processes and checklists
- Deploy and configure the TST technology stack across workstations and servers
- Remove legacy administrative access and implement standardized TST administrative accounts
- Conduct IP scans and network performance testing for wired and wireless environments
- Label and document all workstations, servers, printers, and network equipment
- Perform wireless site surveys and capture detailed photographic documentation
- Ensure all gathered data is entered accurately into documentation systems
Infrastructure Deployment
- Configure and install network equipment including firewalls, switches, and wireless access points
- Configure and deploy physical and virtual servers running Microsoft Windows Server
- Implement Active Directory, DNS, and DHCP services
- Deploy new client workstations following standardized build procedures
- Support Microsoft 365 migrations, changes, and expansions
Escalation & Technical Support
- Assist with escalated project-related technical issues
- Troubleshoot complex networking, server, and infrastructure challenges
- Coordinate with vendor escalation teams when necessary
Project Communication & Reporting
- Maintain accurate project notes, time entries, and task updates
- Keep Project Managers and clients informed of project status and changes
- Attend project meetings, client kickoff calls, onboarding sessions, and findings review calls
- Provide daily end-of-day status reports to the Project Director
Documentation & Process Adherence
- Maintain detailed and accurate documentation of network configurations, credentials, and system inventories
- Ensure all onboarding, site survey, and project documentation is completed and uploaded within required timelines
- Complete findings reports identifying issues, risks, and infrastructure inventory
- Follow all project checklists, procedures, and timelines without exception
Time, Travel & Professional Expectations
Time & Attendance
- Accurately record all working time, travel time, and expenses
- Submit PTO requests at least two weeks in advance
- Maintain consistent attendance to support project schedules
Travel & Expenses
- Submit travel requests a minimum of two weeks prior to onsite work
- Submit expense reports within five business days of completing onsite travel
- Communicate any delays, changes, or unforeseen circumstances promptly
Professional Standards
- Demonstrate professionalism in all client and internal interactions
- Maintain confidentiality and protect sensitive company and client information
- Adhere to all company policies, procedures, and ethical standards
- Accept responsibility for work quality, communication, and outcomes
Required Skills & Qualifications
- 5 or more years of hands-on IT infrastructure experience
- Strong expertise in Windows Server, Active Directory, DNS, and DHCP
- Advanced networking knowledge including firewalls, switches, and wireless systems
- Experience deploying and supporting Microsoft 365 environments
- Proven ability to execute complex infrastructure projects
- Strong documentation and communication skills
Preferred Qualifications
- Managed Service Provider experience
- Experience with virtualization platforms and enterprise networking hardware
- Healthcare or dental IT experience
- Advanced troubleshooting and vendor coordination experience
Benefits & Perks
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
Apply Here
Executive Assistant-Coordinator | Flowood, MS
POSITION OVERVIEW:
The Executive Coordinator will provide high-level administrative support to the CEO. Reporting directly to the CEO, the Executive Coordinator provides executive support in a one-on-one working relationship. The Executive Coordinator also serves as a liaison to the senior management teams; organizes and coordinates executive outreach and external relations efforts, and oversees special projects. The Executive Coordinator must be creative and enjoy working within an entrepreneurial environment. The ideal individual will have the ability to exercise good judgment in a diversity of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
ROLE OBJECTIVE:
- Provide and lead support to both internal and external parties with a high level of professionalism and in a manner that reflects positively on the organization.
KEY RESPONSIBILITIES:
- Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company.
- Sustain a daily calendar of meetings and events.
- Prepare Word, Excel, PowerPoint presentations, agendas, reports, special projects and other documents in support of objectives for the organization.
- Arrange travel and accommodations for executives. Prepare expense reports.
- Screen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information and referring non-routine calls to the appropriate staff.
- Excellent communication and time management skills; proven ability to meet deadlines.
- Ability to function well in a high-paced environment; performs additional duties as assigned by executives.
- Draft and prepare correspondence for internal announcements, board meetings, and organizations that the executive is involved with
- Manage the Executive’s contacts
- Assist in preparing and managing presentations and decks.
- Be responsive to emails/texts/phone calls, with contact outside normal business hours
- Welcome the Executive’s guests by greeting them, in person or on the phone; answering or directing inquiries.
- Use discretion, confidentiality, and good judgment to handle C-Level matters.
- Represent the company and the Executive in a positive light through great follow-through skills and sound judgment.
- Conserve the Executive’s time by reading, researching, collecting and analyzing information as needed, in advance.
- Organize complex calendars and schedules; resolving any scheduling issues
SKILLS AND QUALIFICATIONS:
- Bachelor’s degree (preferred)
- 3+ years of related experience required in working in an executive assistant role supporting C-Level executives.
- Advanced Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Ability to communicate effectively and professionally.
- Flexible hours as dictated by the needs of business for projects and meetings.
PREFERRED ATTRIBUTES:
- Business sense – has a strong business sense and can decipher priorities and make sound judgment calls when needed.
- Commitment to excellence – perform duties at the highest level possible on a consistent basis.
- Excellent communicator – able to interact with people of all levels in a confident, professional manner.
- Demonstrate ability and temperament to work with sensitive information.
- Team player – have team-oriented experience and approach.
- Service focus – dedicated to meeting the expectations of the CEO and other senior executives by maintaining effective relationships with interested parties.
- Ability to think outside of the box with a sense of urgency.
Benefits:
100% Healthcare Insurance Coverage
Dental/Life/Vision Insurance Offered
401K
Quarterly Bonuses
$50/Phone Expense Paid each month
Up to 3 Weeks Paid Time Off
Job Type: Full-time
Salary: From $40,000.00 per year
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Flowood, MS 39232: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Required)
- Microsoft PowerPoint: 1 year (Required)
Work Location: In person
Apply Here
Business Development Executive | Flowood, MS
Position Overview
The Business Consultant is a pure hunter sales role responsible for generating net-new monthly recurring revenue by identifying, pursuing, and closing new clients for managed IT and cybersecurity services. This position focuses heavily on outbound prospecting, discovery, and closing, with success driven by consistent activity, pipeline growth, and closed revenue.
The Business Consultant is fully client-facing and plays a critical role in fueling company growth by converting qualified prospects into long-term managed service clients.
Key Responsibilities & Daily Tasks
Prospecting & Lead Generation
- Execute high-volume outbound prospecting through calls, email campaigns, and LinkedIn outreach
- Target and campaign new businesses on a weekly basis
- Build and maintain a steady pipeline of qualified decision-makers
- Research prospects to personalize outreach and increase engagement
Discovery & Qualification
- Conduct structured discovery calls to uncover business pain points
- Identify decision-makers, budget, urgency, and readiness to change
- Quantify the business impact of current IT challenges
- Drive discovery meetings toward a clear next step
Proposal Development & Solution Design
- Document the prospect’s current IT environment
- Build professional proposals for managed IT, cybersecurity, cloud, backup, and infrastructure services
- Ensure pricing aligns with Monthly Recurring Revenue targets
- Coordinate with technical teams for assessments and scoping
Sales Presentations & Closing
- Present proposals clearly and confidently to business leaders
- Explain the TST service model, onboarding process, SLAs, and security stack
- Handle objections related to price, contracts, and incumbent providers
- Negotiate terms and drive deals to a signed agreement
- Coordinate onboarding handoff with the service team
Pipeline & CRM Management
- Maintain accurate and up-to-date CRM records
- Track all outreach, meetings, notes, and deal stages
- Forecast monthly revenue accurately
- Maintain a healthy pipeline at least three to five times monthly quota
Networking & Market Engagement
- Attend networking events, trade shows, and industry functions
- Build referral relationships and partner connections
- Collaborate with marketing on campaigns, targeting, and messaging
Daily, Weekly & Monthly Expectations
Daily Expectations
- Perform outbound prospecting activities
- Conduct discovery calls and follow-ups
- Update CRM activities, notes, and next steps
- Advance deals through the sales pipeline
Weekly Expectations
- Review pipeline health and deal progression
- Conduct proposal reviews and presentations
- Coordinate with technical and leadership teams
- Attend scheduled sales or pipeline meetings
Monthly Expectations
- Close new recurring revenue
- Maintain consistent pipeline coverage
- Analyze performance metrics and adjust prospecting strategies
Required Skills & Qualifications
- 2 or more years of experience in B2B sales, preferably in technology or services
- Strong prospecting, communication, and presentation skills
- Comfort with cold calling and outbound sales activity
- Ability to manage a full sales cycle from first contact to close
- Strong organizational and time-management skills
Preferred Qualifications
- Experience selling Managed IT, cybersecurity, or SaaS solutions
- Experience working in a Managed Service Provider environment
- Familiarity with CRM systems and sales enablement tools
- Experience attending networking or industry events
Benefits & Perks
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
Apply Here
Strategic Account Executive | Flowood, MS
Position Overview
The Strategic Account Executive is responsible for managing and growing relationships with existing TST clients while protecting and expanding recurring revenue. This role acts as a strategic advisor to clients, ensuring service alignment, long-term satisfaction, and proactive identification of technology improvements, risks, and growth opportunities.
The Strategic Account Executive is both client-facing and internally collaborative, working closely with service, project, and leadership teams to deliver a seamless client experience and drive retention, renewals, and expansion.
Key Responsibilities & Daily Tasks
Client Relationship Management
- Serve as the primary point of contact for assigned client accounts
- Build and maintain strong, trust-based relationships with key decision-makers
- Conduct regular client check-ins to assess satisfaction and identify concerns
- Ensure clients understand services, SLAs, and support processes
Customer Satisfaction & Issue Resolution
- Monitor client service tickets and trends to identify recurring issues or risks
- Coordinate with service teams to resolve escalations efficiently and professionally
- Follow up with clients after major incidents to confirm resolution and confidence
- Track and improve customer satisfaction metrics
Strategic Account Planning & Business Reviews
- Prepare and deliver Quarterly or Technical Business Reviews
- Review IT health, ticket trends, cybersecurity posture, and roadmap initiatives
- Identify technology gaps and recommend upgrades, projects, and improvements
- Align IT strategy with each client’s business goals and growth plans
Contract Renewals & Revenue Protection
- Manage contract renewal timelines and ensure early, accurate renewals
- Review licensing, service usage, and scope changes
- Prevent churn by addressing dissatisfaction proactively
- Protect pricing, margin, and Monthly Recurring Revenue
Upsell, Expansion & Cross-Sell
- Identify opportunities for additional recurring and project-based revenue
- Recommend services such as security enhancements, cloud solutions, backup, and voice
- Collaborate with technical teams to build scopes and proposals
- Present solutions in a consultative, value-driven manner
Internal Coordination & Communication
- Work closely with service managers, engineers, and project teams
- Communicate upcoming projects, risks, and major changes internally
- Participate in internal account reviews and planning meetings
- Advocate for client needs while aligning with operational realities
CRM & Administrative Responsibilities
- Maintain accurate CRM records including notes, renewals, and opportunities
- Track account activity, QBR outputs, and roadmap items
- Maintain accurate forecasts for renewals, upsells, and expansion opportunities
Required Skills & Qualifications
- 3 or more years of experience in account management, customer success, or sales
- Strong relationship-building and communication skills
- Ability to manage multiple accounts and priorities effectively
- Basic understanding of IT services, managed support, and cybersecurity concepts
- Strong organizational and documentation skills
Preferred Qualifications
- Experience working in a Managed Service Provider environment
- Experience conducting Quarterly Business Reviews or strategic client meetings
- Familiarity with CRM systems and sales enablement tools
- Comfort identifying and presenting upsell or expansion opportunities
Benefits & Perks
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
Apply Here
IT Support Engineer III | Flowood, MS
Position Overview
The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.
Key Responsibilities & Daily Tasks
- Handle advanced escalations from lower-level engineers
- Diagnose and resolve complex server, networking, and infrastructure issues
- Support healthcare and dental software applications and imaging systems
- Lead and execute infrastructure, cloud, and security projects
- Act as a senior technical advisor to clients
- Maintain detailed technical documentation and system diagrams
Required Skills & Qualifications
- 5 or more years of IT support experience
- Advanced expertise in Windows Server, Microsoft 365, and networking
- Strong project execution and communication skills
Preferred Qualifications
- Healthcare or dental IT experience
- Advanced PowerShell or scripting knowledge
- macOS and iOS support experience
Benefits & Perks
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
Apply Here
IT Support Engineer II | Flowood, MS
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
- Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
- Administer user accounts, permissions, and access controls across client environments
- Monitor and maintain servers, workstations, and network devices
- Perform patching, updates, and security hardening tasks
- Serve as an escalation resource for lower-level engineers
- Maintain accurate and thorough documentation in service management systems
- Communicate technical information clearly to clients and internal teams
Required Skills & Qualifications
- 2–4 years of IT support experience
- Strong understanding of networking fundamentals
- Hands-on experience with Microsoft 365 and Windows Server
- Strong troubleshooting and documentation skills
Preferred Qualifications
- Experience working in a Managed Service Provider environment
- PowerShell or scripting knowledge
- macOS and iOS support experience
Benefits & Perks
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
Apply Here
Client Support Associate | Flowood, MS
Job Summary
The Client Support Associate serves as a key point of contact for clients, ensuring exceptional service delivery and a positive customer. This role focuses on client communication, ticket coordination, issue triage, and administrative support for the service desk, helping ensure client needs are addressed efficiently and professionally.
Key Responsibilities & Daily Tasks and Duties
- Log, categorize, and prioritize support requests in the PSA/ticketing system
- Communicate clearly with clients regarding ticket status, next steps, and resolution timelines
- Follow up with clients to confirm issue resolution and satisfaction
- Assist with scheduling onsite visits, remote sessions, and maintenance windows
- Maintain accurate client documentation, notes, and service records
- Support service desk operations by monitoring queues and escalating urgent issues
- Collaborate with technical staff to ensure service level agreements (SLAs) are met
- Identify recurring issues or service trends and report them to management
- Assist with onboarding new clients and users, including account setup coordination
- Uphold company standards for professionalism, security, and confidentiality
Required Skills & Qualifications
- 2+ years of customer service experience in a client-facing role (banking, call center, hospitality, MSP or similar preferred)
- Strong communication skills, both written and verbal
- Excellent organizational and time-management abilities
- Comfort working in a fast-paced, ticket-driven environment
- Ability to remain calm and professional when handling client concerns
- Prior experience with Microsoft 365 and general office tools preferred
Preferred Qualifications
- Prior experience working for a Managed Service Provider (MSP)
- Familiarity with SLAs, escalation procedures, and service desk best practices
Apply Here
If you are interested in any of the roles above, follow the link below to submit your application.