Staff Highlight April 2022

How did you find out about The Solutions Team?

I learned of The Solutions Team through a friend who happened to be applying for another position at the company.

When did you join The Solutions Team?

February 17, 2022.

What do you do at The Solutions Team?

I currently serve as The Solutions Team’s Service Manager and am responsible for managing the company’s IT services team to ensure client infrastructure needs are anticipated and met proactively, and client queries are resolved in a timely and skillful manner. My duties include developing strategies for enhancing the overall customer experience, training and managing team members, and optimizing relationships with existing clients in the healthcare and legal fields.

What convinced you that The Solutions Team was a great place to work?

I have been fortunate to work for several well-known Mississippi companies through the years, but joining a rapidly growing IT firm like The Solutions Team is a dream come true for me. With our leadership’s passion and proven track record, this Mississippi-based MSP is on a fast growth track to becoming a major player nationwide – and I am so excited to leverage my expertise and skill set to help us get there.

Describe a typical day on the job at The Solutions Team?

Busy, but also rewarding. We go the extra mile to serve and support our clients. Given the exponential growth we have achieved in recent years – my job of ensuring our team is performing at the highest level is more important than ever.

What do you like most about working at The Solutions Team?

Above all else, the family environment really stands out. The Solutions Team may not be as large staff-wise as other companies I’ve worked for, but I honestly have not seen another organization as willing to reward employees for their hard work.