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Proactive IT Support
For Dentists

Solutions For Today's
DENTAL I.T. Challenges

Our comprehensive approach prevents computer problems and keeps your practice running smoothly.

Future Proof Your Technology

Get New Computers & Network Hardware With No Capital Expense

Unlimited Local & Remote Support

Prevention Model, Not "Break/Fix"
Fixed Monthy Price
Experience with Dentrix, Eaglesoft, & Other Softwares

Proven Success In 39 States

Technicians Are Front Line Of Support
First Time Call Resolution 83%
90-Day Peace Of Mind Guarantee

Future Proof Your Technology

“As A Service” offerings

Get New Hardware,
No Capital Expense

Preserve Cashflow

Even small dental practices can face shocking upgrade estimates of $25,000 or more. Our "As A Service" offerings allow you to get new computers and network equipment with no capital expense.

"As A service"

Rather recommend you purchase expensive enterprise level equipment, we provide these devices "As A Service." You get new equipment at a low monthly rate that includes all maintenance and support of the device. If a device reaches end of life or fails during the life of the contract we will replace it at no charge.

Options

We have "As A Service" offerings for:
     Workstations ( IT+PC )
     Wireless ( WirelessIT )
     Switches ( swITch )
     Firewalls ( ITFirewall )

What To Expect

7 Steps To Proactive IT Support

We know IT is complex. Getting the right solution that works in your office shouldn’t be. Here are SEVEN STEPS to getting started with our services. 

With our Network Assessment, we’ll give you an executive-level SWOT Analysis and a Report Card of your IT systems. Get confirmation of your strengths, recognize weaknesses and opportunities, and — most importantly — identify threats.

CLICK HERE TO SCHEDULE

With the results Network Assessment, we’ll know how to help you stabilize your IT setup so you can focus on the business of providing great care to patients. We’ll give you a detailed proposal for services. 

We want you to have everything you need to present our services to your doctors and decision makers. We’ll be happy to present to them as well. 

Once a decision is reached to do business with The Solutions Team, the next step is to send us the signed contract. Please allow 30 days for planning of your implementation. 

We’ll create a detailed plan with you and your team so everyone will know what to expect. We’ll come on site for 2-3 days to setup your equipment and to train your staff on how to open a ticket (the most important part of our unlimited services is everyone on your staff knowing how to contact us).

Our first 90-Day Peace-of-Mind Guarantee says that if we don’t meet your expectations in our first three months, you can exit your contract and only pay for the time we do business together. 

Whether you hire us for one small component in your system or choose our Comprehensive Solution where we manage everything between your internet connection and your EHR, our goal is simple: 

We want you to have less IT chaos so you can start leveraging IT to strengthen your business. 

Providing Proactive IT Support
All Across The Country

2000+ Providers in 39 States

Experience.
Success.

Real Stats From 2019

1 %
Tickets Resolved Remotely

2,506 out of 2,541 tickets resolved this year without having to be on site. 

No waiting from someone to drive across town. 

We can address your computer problems within seconds.

1 %
First Call Resolution

2,068 out of 2,541 tickets this year were resolved on the very first call. 

Technicians answer support calls and immediately resolve issues.

Complex challenges tracked and timed until resolution.

1
Weekly Tickets Per New Client

Clients onboard since the beginning of 2018 with our Comprehensive Solution are enjoying incredibly low ticket counts. This is a result of our proactive and collaborative team approach,  and our use of latest generation technologies.

1 %
Weekly tickets resolved by Friday

On average, 137 of 140 weekly tickets are resolved each week before Friday afternoon. 

Medical and dental practices need prompt attention. 

We deliver this, each and every week,  all across the country. 

What if we're not local?

What if onsite help is necessary?

In those rare cases where we need “feet on the ground,” we have resources all across the country that will go into businesses to reestablish remote connectivity. Our technicians guide their steps until we can connect to the device. We pay the local resource directly, without passing any expense on to our clients. Our IT services are unlimited, both for remote and local support. 

Testimonials

For even more video testimonials, click HERE.

Recent Awards

2018
2017

WARNING: Most Dental Practices Are Not Fully HIPAA Compliant.

WARNING: Most Dental Practices
Are Not Fully HIPAA Compliant

HIPAA Security Gaps
Common In Dental Practices

Common Logins

Do all of your staff members have unique logins and passwords? If you use common passwords where anyone can access your data base, this is a security concern.

Unencrypted Email

A surprising number of dental practices are not using encrypted email when sending patient related information.

Consumer Grade Wireless

Could a hacker sit in your lobby or parking lot and access your database?

Out Of Date Workstations/Servers

Are you ready for "End Of Support" for Windows 7 and Windows Server 2008?

Our Network Assessment will give you a snapshot view of your security.

Call us to schedule: ‭(877) 226-9478‬

Or, complete this form
and we'll contact you.

Take the first step to Proactive Computer Support Today

The Solutions Team, Inc
P.O. Box 5036
Brandon, MS 39047

Corporate
Phone: (601) 933-1118
Toll-Free: 877-226-9478 
Fax: (601) 829-1511 

Email: info@mysolutionsteam.com 

Resources

© 2019 The Solutions Team, Inc. All rights reserved