“As A Service” offerings
We know IT is complex. Getting the right solution that works in your office shouldn’t be. Here are SEVEN STEPS to getting started with our services.
With our Network Assessment, we’ll give you an executive-level SWOT Analysis and a Report Card of your IT systems. Get confirmation of your strengths, recognize weaknesses and opportunities, and — most importantly — identify threats.
With the results Network Assessment, we’ll know how to help you stabilize your IT setup so you can focus on the business of providing great care to patients. We’ll give you a detailed proposal for services.
We want you to have everything you need to present our services to your doctors and decision makers. We’ll be happy to present to them as well.
Once a decision is reached to do business with The Solutions Team, the next step is to send us the signed contract. Please allow 30 days for planning of your implementation.
We’ll create a detailed plan with you and your team so everyone will know what to expect. We’ll come on site for 2-3 days to setup your equipment and to train your staff on how to open a ticket (the most important part of our unlimited services is everyone on your staff knowing how to contact us).
Our first 90-Day Peace-of-Mind Guarantee says that if we don’t meet your expectations in our first three months, you can exit your contract and only pay for the time we do business together.
Whether you hire us for one small component in your system or choose our Comprehensive Solution where we manage everything between your internet connection and your EHR, our goal is simple:
We want you to have less IT chaos so you can start leveraging IT to strengthen your business.
2,506 out of 2,541 tickets resolved this year without having to be on site.
No waiting from someone to drive across town.
We can address your computer problems within seconds.
2,068 out of 2,541 tickets this year were resolved on the very first call.
Technicians answer support calls and immediately resolve issues.
Complex challenges tracked and timed until resolution.
Clients onboard since the beginning of 2018 with our Comprehensive Solution are enjoying incredibly low ticket counts. This is a result of our proactive and collaborative team approach, and our use of latest generation technologies.
On average, 137 of 140 weekly tickets are resolved each week before Friday afternoon.
Medical and dental practices need prompt attention.
We deliver this, each and every week, all across the country.
In those rare cases where we need “feet on the ground,” we have resources all across the country that will go into businesses to reestablish remote connectivity. Our technicians guide their steps until we can connect to the device. We pay the local resource directly, without passing any expense on to our clients. Our IT services are unlimited, both for remote and local support.
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