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Help Desk Technician Job Opening

Statement:

An excellent Help desk technician must have good technical knowledge, must be able to communicate effectively to understand client issues, must possess excellent problem-solving skills and must be able to effectively describe the uncovered solution. They must also be client-oriented and patient to deal with difficult clients.  This person must be highly focused, so that they do not stray from the efficient and effective resolution of the client’s issue(s).

The goal is to create noticeable value for TST clients that will help preserve the company’s reputation and business.

Responsibilities:

  • Serve as the first point of contact for clients seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by clients
  • Walk the client through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update client status and information
  • Pass on any feedback or suggestions by clients to the appropriate internal team member(s)
  • Identify and suggest possible improvements on procedures
  • Installs and supports products, processes and hardware related to execution of supported clients’ IT systems and services
  • Promptly and properly document activities and communications associated with clients
  • Must work to complete system checks for TST clients
  • Must complete projects as assigned by Management.

Skills & Characteristics:

  • Ability to work in a fast-paced environment
  • Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
  • Working knowledge of Windows networking and operating systems
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Client-oriented and cool-tempered

Job Location:

  • Flowood, Mississippi

Submit Your Resume

Address

The Solutions Team, Inc
P.O. Box 5036
Brandon, MS 39047

Corporate
Phone: (601) 933-1118
Toll-Free: 877-226-9478
Fax: (601) 829-1511

Email: info@mysolutionsteam.com

Mon to Fri: 7:00am – 7:00pm CST

The Solutions Team, Inc
P.O. Box 5036
Brandon, MS 39047

Corporate
Phone: (601) 933-1118
Toll-Free: 877-226-9478 
Fax: (601) 829-1511 

Email: info@mysolutionsteam.com 

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