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Help Desk Technician Job Opening

A staff position in the Information Technology (IT) department with responsibility to provide Tier 1 and Tier 2 problem resolution and general end user support for all TST support customers this includes applications, infrastructure and technologies. This position manages first call resolution, call tracking, problem resolution, escalation, and end-user communications associated with all work item requests, while upholding corporate standards for customer service and support.

1.0 Qualifications:

This position requires an AAS or BS Degree (or equivalent education and/or experience related to computer science or computer networking), with a minimum of 4 years work experiencesupporting computer hardware and software in a corporate environment

    • This position requires an AAS or BS Degree (or equivalent education and/or experience related to computer science or computer networking), with a minimum of 4 years work experiencesupporting computer hardware and software in a corporate environment
    • Provide leadership and have the ability to work without direct supervision
    • Broad knowledge and installation and support experience in in a variety of software and hardware support for desktops,laptops, phones, printers, and mobile devices
    • Excellent customer service skills, verbal and written communication, interpersonal skills and must maintain composure under pressure
    • Excellent problem solving and troubleshooting skills. Must be able to resolve conflicts, achieve compromise and reach timely agreement on best practices and solutions.
    • Excellent verbal and written communication combined with dedicated and focused customer service attitude. Ability to successfully communicate oral and written information to all levels of organizational personnel.
    • Professional certifications and credentials desirable (MCSE, ITIL, A+, Security+, Network+)

    2.0 Responsibilities include the following:

    • Adhere to policies and Procedures, IT standards,and IT best practices
    • Manage all support requests through the helpdesk ticketing system and escalates problems as necessary. Notify management when necessary
    • Provides the necessary and appropriate action for troubleshooting and determining root cause of reported issues. Provide support through the help desk ticketing system, phone calls, remote support,and desk side visits.
    • Takes the appropriate actions and makes recommendations to resolve each end user issue, including escalation of calls to Tier 3 support within the TST Engineering staff. Takes ownership and manages each call while maintaining the appropriate communications to all stakeholders.·
    • Maintains customer awareness of the status of work items, while providing the necessary follow through to bring work items to closure.·
    • Provides timely, professional, and knowledgeable responses in working through end-user issues. Demonstrates an extremely high level of customer service.·
    • Provides timely and accurate documentation for internal cross-training and knowledge base.
    • Images, configure, manages, and troubleshoots new and upgraded PC’s with software
    • Manage and maintain customer hardware and software assets
    • Maintain, document, and track hardware and software inventory
    • When required, provide one on one training and education to end users for all applicable supported software
    • Assist in IT training for interns and Tier 1 resources
    • Performs other duties as assigned
    • Ability to travel if needed

    Job Location:

    • Flowood, Mississippi

    Only local candidates will be considered, no relocation. Must have right to work in the US, no sponsorships offered. Full-time onsite position.

    Job Type: Full-time

    Experience:

    • hands on troubleshooting hardware and software issues: 4 years (Required)

    Education:

    • Bachelor’s (Preferred)

    Job Description – Sales Representative

    Title: Sales Representative

    Immediate Supervisor: Healthcare Team Executive

    Description

    The Sales Representative is a multi-faceted role: 

    • Develop relationships with prospects through multiple efforts
    • Cold calling
    • Trade shows
    • Sales blitzing
    • Other efforts as determined by team and manager 
    • Thoroughly document efforts in CRM 
    • Through conversation, identify prospect needs
    • Lead prospect to see needs as problems with significant implications. 
    • Offer TST products/services as solutions. 
    • Close sales
    • Appropriately transition prospects exceptions so project team is successful 

    Sales Efforts

    • Timeliness, time management, documentation, and follow up skills required
    • Discipline is critical in this sales role
    • Ability to connect with decision makers (get past gate keepers)
    • Master knowledge of TST products/services to have discussions with sophisticated business leaders such as doctors, dentists, veterinarians, and CEO administrators. 
    • Art/skill of progressing prospect with appropriate close techniques 

    Team Efforts

    • Weekly team meetings with collaboration from all parties
    • Provide feedback on team efforts and direction to improve effectiveness and win more business
    • Involve additional sales team members in sales opportunities as appropriate
    • Assist in setup and breakdown of booth at any conferences
    • Assist in direct mail pieces
    • Participate in weekly project meetings to discuss new implementations

    Client Support

    • Serve as “Account Manager” for new clients sold by you as well as any assigned 
    • Develop relationship with client so that TST can get good feedback from client and also have opportunities for upsell 
    • Communicate with TST Support Teams and Management with client feedback

    Position Requirements

    • Associates Degree
    • 2 years sales experience in high-consideration sales preferred
    • Healthcare and/or IT knowledge/experience preferred
    • Position is in Flowood, MS
    • Some travel required

    Job Description – Sales Representative

    Title: Sales Representative

    Immediate Supervisor: Healthcare Team Executive

    Description

    The Sales Representative is a multi-faceted role: 

    • Develop relationships with prospects through multiple efforts
    • Cold calling
    • Trade shows
    • Sales blitzing
    • Other efforts as determined by team and manager 
    • Thoroughly document efforts in CRM 
    • Through conversation, identify prospect needs
    • Lead prospect to see needs as problems with significant implications. 
    • Offer TST products/services as solutions. 
    • Close sales
    • Appropriately transition prospects exceptions so project team is successful 

    Sales Efforts

    • Timeliness, time management, documentation, and follow up skills required
    • Discipline is critical in this sales role
    • Ability to connect with decision makers (get past gate keepers)
    • Master knowledge of TST products/services to have discussions with sophisticated business leaders such as doctors, dentists, veterinarians, and CEO administrators. 
    • Art/skill of progressing prospect with appropriate close techniques 

    Team Efforts

    • Weekly team meetings with collaboration from all parties
    • Provide feedback on team efforts and direction to improve effectiveness and win more business
    • Involve additional sales team members in sales opportunities as appropriate
    • Assist in setup and breakdown of booth at any conferences
    • Assist in direct mail pieces
    • Participate in weekly project meetings to discuss new implementations

    Client Support

    • Serve as “Account Manager” for new clients sold by you as well as any assigned 
    • Develop relationship with client so that TST can get good feedback from client and also have opportunities for upsell 
    • Communicate with TST Support Teams and Management with client feedback

    Position Requirements

    • Associates Degree
    • 2 years sales experience in high-consideration sales preferred
    • Healthcare and/or IT knowledge/experience preferred
    • Position is in Flowood, MS
    • Some travel required

    Submit Your Resume

    Address

    The Solutions Team, Inc
    P.O. Box 5036
    Brandon, MS 39047

    Corporate
    Phone: (601) 933-1118
    Toll-Free: 877-226-9478
    Fax: (601) 829-1511

    Email: info@mysolutionsteam.com

    Mon to Fri: 7:00am – 7:00pm CST

    The Solutions Team, Inc
    P.O. Box 5036
    Brandon, MS 39047

    Corporate
    Phone: (601) 933-1118
    Toll-Free: 877-226-9478 
    Fax: (601) 829-1511 

    Email: info@mysolutionsteam.com 

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