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Your Practice Strategy: B2
Medium Practice, Holding Market

DATA RESTORATION

Everyone appreciates the need for data backup. Several methods are available in the marketplace, ranging from the DIY model using external hard drives that are manually swapped out to cloud-based methods where everything is automated. This part is easy. Two elements are often overlooked: One is testing the data backup. The other is data restoration. The only way to know your data is accurate is to do a test restore and verify completeness and accuracy. This should be done annually.  Should the worst-case-scenario happen, where will you restore your backup? Think about the disruption to your business if you are down 2-3 days while waiting for a new server to be ordered, delivered, and configured. A better method is to use a backup service that also includes a temporary cloud server. This Disaster Recovery method not only protects your data, it also protects your business continuity in the days following a server failure. 

Server failures can happen to anyone at anytime. Not being properly protected and/or losing 2-3 days of operational efficiency during a data restoration is a risk for all practices.  

SECURITY

Practice data breeches are on the rise. Practice reputations can be destroyed and penalties are the personal responsibility of business owners. The first step of protection is Annual Risk Assessments. Hiring a different company every two years for an independent Risk Analysis is a strategy to uncover any and all potential security gaps. The second step for protection is to take action to close those gaps (documenting along the way). 

REACTIVE VS. PROACTIVE IT

Reactive IT is like an emergency department physician that doesn’t get paid unless there is an accident or acute health problem. Sometimes this is referred to as “break-fix IT support.” Reactive, “break-fix” IT providers are paid by the hour to come help when an IT problem is too complex for you to figure out on your own. 

Proactive IT is like a dentist who is paid to prevent tooth decay from happening.  Proactive IT constantly monitors computers and networks to correct small problems while they are small. The more network elements under the watch of a single provider, the better the outcome, the easier it is to manage business relationships. 

Proactive IT looks ahead at your future IT needs. After all, you don’t just want a smooth running computer network today, you want it tomorrow and tomorrow and tomorrow. 

PRICING MODELS & HARDWARE PURCHASES

Just like computers have a life expectancy of 3-5 years, all network hardware has a similar lifespan and will need replacement. Some IT companies sell equipment, marking it up as much as 30% above MSRP. It is a challenge to balance maximizing the ROI on purchased hardware with the need to decrease risk by replacing equipment before it fails. Maintaining cashflow is crucial for business performance. Moving from a purchasing model to utilizing network hardware “As A Service” is a strong option for future planning and preserving cashflow year after year. 

OPTIMIZING NETWORKS

Proactive IT is a large element of success. After this, next is optimization of all all practice technologies to maximize EMR and communications uptime and speed. This includes evaluating internet speed and quality as well as redundant internet connections. Conduct high level reviews quarterly to look for negative trends. 

It may not be necessary to bring computer support and VoIP services under the watch of one IT provider. Like medicine, technology is becoming increasingly specialized. It is very rare for Cardiologists and Neurosurgeons to be in the same practice. However, just as in critical care situations involving multiple specialists the hospital, team collaboration is necessary for optimal outcomes. For the highest success, a Virtual CIO should be informed of any and all practice decisions that impact practice software and/or network performance so that practice uptime is protected. 

FUTURE TOOLS

Technology can save money. Software that automates routine activities expands the capabilities of a practice without increasing staff overhead. 

Here are two examples:

  1. Software that automatically faxes physician documentation back to referring practices. 
  2. Software that automatically fills cancelled appointment slots  with patients who want to fill the opening by communicating with them  through SMS text messaging.

These tools are advantageous, but not inexpensive. They can optimize an already busy practice, but may not be cost effective for every situation. 

Data Restoration. It isn’t enough to only have a backup, you also need the ability to restore your data as quickly as possible. We have a service that does just that: IT Vault.

Security. The first step to security is an Annual Risk Analysis. After this, all workstations need patch management, antivirus software, and backups. Our VirtualIT service includes all of this, as well as local and remote support.

The front line of defense against hackers is daily monitoring the reports from a latest-generation firewall. We provide hardware and monitoring in our Firewall As A Service product, ITFirewall.

You don’t want a hacker to sit in your parking lot and steel your data without ever coming in the door. A secure network also has secure WiFi. We provide hardware and management of wireless devices with our WirelessIT service.

We provide these products and services separately, and as part of our Packages.

Proactive IT. With backups, patch management, and device monitoring each and every night, with “As A Service” hardware for firewalls, switches, wifi access points, and workstations, with local and remote support that answers the phone when you call, our Practice Package is comprehensive, proactive, and cost effective.

The Solutions Team, Inc
P.O. Box 5036
Brandon, MS 39047

Corporate
Phone: (601) 933-1118
Toll-Free: 877-226-9478 
Fax: (601) 829-1511 

Email: info@mysolutionsteam.com 

(877) 226-9478

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