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Proactive IT Support
For Dentists

Solutions For Today's
I.T. Challenges

Local Workstation & Network Support
Cloud Hosting, Cloud Backup

Future Proof Your Technology

"As A Service" Offerings
Get New Computers & Network Hardware With No Capital Expense

Unlimited Local & Remote Support

Fixed Monthy Price
Prevention Model, Not "Break/Fix"

Proven Success In 38 States

Technicians Are Front Line Of Support
First Time Call Resolution 83%
90-Day Peace Of Mind Guarantee

Our comprehensive approach solves IT problems
before your business workflows are interrupted.

Learn About Our Competitive Pricing

Call Us Now
‭(877) 226-9478‬

Or, Complete This Form And We'll Contact You

Client Testimonial
Endodontist Dr. Dusty Watts

For more video testimonials, click HERE.

We May Not Be Local

We're Better Than Local

1 %
Tickets Resolved Remotely

1,885 out of 1,907 tickets resolved this year without having to be on site. 

No waiting from someone to drive across town. 

We can address your computer problems within seconds.

1 %
First Call Resolution

1,716 out of 1,907 tickets this year were resolved on the very first call. 

Technicians answer support calls and immediately resolve issues.

Complex challenges tracked and timed until resolution.

1
Weekly Tickets Per New Client

Clients onboard since the beginning of 2018 with our Comprehensive Solution are enjoying incredibly low ticket counts. This is a result of our proactive and collaborative team approach,  and our use of latest generation technologies.

1 %
Weekly tickets resolved by Friday

On average, 107 of 119 weekly tickets are resolved each week before Friday afternoon. 

Medical and dental practices need prompt attention. 

We deliver this, each and every week,  all across the country. 

What if onsite help is necessary?

In those rare cases where we need “feet on the ground,” we have resources all across the country that will go into businesses to reestablish remote connectivity. Our technicians guide their steps until we can connect to the device. We pay the local resource directly, without passing any expense on to our clients. Our IT services are unlimited, both for remote and local support. 

Your nemesis? 

Technology Problems.

Technology is hard. Period.

Rules and Regulations abound. IT equipment for a business is expensive, and -- all too often -- it doesn't work the way it should.

IT Problems Compound Stress.

Most medical practice leaders are not technology experts, yet their job is to solve all the problems for their practice. Healthcare is hard enough without having to deal with computer problems.

Distraction from the Highest Purpose

IT frustrations shouldn't keep doctors and staff from their highest purpose: providing excellent care to patients.

We understand.
And we built our team just for Healthcare & Dentistry

2 Physicians, 6 Medical Practice Administrators On Our Advisory Board

  • High-level guidance from leaders from all across the country.
  • Continual improvement is our goal.

Our Healthcare Team Executive Is A Former Administrator

  • With 8 years of orthopaedic surgery practice management, he's been in the trenches.
  • He's helped us shape our processes inside and out for healthcare: Seven Steps To Proactive IT

Client Testimonials

For even more video testimonials, click HERE.

2000+ Providers in 38 States

Experience.

Success.

Seven Steps To Proactive IT

We know IT is complex. Getting the right solution that works in your office shouldn’t be. 

Schedule a 20 minute call with us, answer 20 questions about your IT, and receive an executive-level SWOT Analysis and a Report Card of your IT systems. Get confirmation of your strengths, recognize weaknesses and opportunities, and — most importantly — identify threats.

Our IT Wellness Assessment is complimentary. 

CLICK HERE TO SCHEDULE

With the results of your IT Wellness Assessment, we’ll know how to help you stabilize your IT setup so you can focus on the business of providing great care to patients. We’ll give you a detailed proposal for services that will solve your I.T. Problems. 

With your IT Wellness Assessment and our proposal, you will have everything you need to present our services to your doctors and decision makers. We’ll be happy to present to them as well. 

Once a decision is reached to do business with The Solutions Team, the next step is to send us the signed contract. Please allow 30 days for planning of your implementation. 

We’ll create a detailed plan so you and your team will know what to expect. We’ll come on site for training and implementation, and you’ll feel good about the process. 

Our first 90-Day Peace-of-Mind Guarantee says that if we don’t meet your expectations in our first three months, you can exit your contract and only pay for the time we do business together. 

Whether you hire us for one small component in your system or choose our Comprehensive Solution where we manage everything between your internet connection and your EHR, our goal is simple: 

We want you to have less IT chaos so you can start leveraging IT to strengthen your business. 

Recent Awards

2018
2017

Or, you could keep dealing with...

IT Problems

  • Computer Freezes
  • Printer Problems
  • WiFi Connection Issues
  • Complicated Backup Process
  • Server Failure

Frustration

  • Staff can't work when system is frozen
  • Workflow bottleneck when receptionist can't print
  • Doctor can't access record from last visit
  • Lose sleep worrying about a crash without a backup
  • Cancel patients for two days while server is replaced

Take the first step to Proactive IT Support Today

The Solutions Team, Inc
P.O. Box 5036
Brandon, MS 39047

Corporate
Phone: (601) 933-1118
Toll-Free: 877-226-9478 
Fax: (601) 829-1511 

Email: info@mysolutionsteam.com 

Resources

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